FAQ: Placing an Order

How do I add items to order?

Adding items to your shopping cart is as easy as a click. When you see a product you like, pick the quantity you want. Then click the "Add to Cart" button. Your items will automatically be kept in a shopping basket until you are ready for checkout.

How do I place an order?

When you are ready to purchase your items, click on the " Proceed to Checkout" button, on the view cart page. On the checkout page, you can simply choose " Checkout without creating an account" or "Creating an account" for faster service. Follow the steps throughout the checkout process. When you have completed your order and submitted payment securely through our website, an order confirmation no wil be displayed on the screen. Also an e-mail confirmation will be sent to your billing e-mail address.
Please note that while the ship-to and bill-to addresses can be different, the billing address must match the address that your credit card bills to.

Can I order by phone?

Our website guarantees a safe a secure transaction. If you are still uncomfortable ordering online, you may contact us toll free at 1-888-275-8755, or local phone: 1-510-324-2299 between 8:00am to 5:00pm (PST), Monday through Friday.

How do I make changes or cancel on order?

Cancellation and Changes on order can be made at any time until it ships. Please contact our sales dept at 510-324-2299 and follow by e-mailing us your authorization.

Can I order with Purchase Order?

Cablestop.com accepts purchase orders from public schools and universities, as well as hospitals and all government agencies. We also accept purchase orders from companies who have been accepted for a Corporate Account. To apply for a Corporate Account, please fill out our Corporate Account form and fax to 1-510-324-1122. It takes three to five business days process.

Do you accept the Government and Education' Purchase Order?

We do accept Government Card.

How do I know you have received my purchase order?

Please include an e-mail address on each purchase order, so that the confirmation e-mails can be sent when your order has been process. Once an order has been shipped, you may check your order status on our website by providing your billing address and order number.

How do I check pricing and availability on a part?

Pricing is available on our website. Simply type the part number into the search field. To check Availability, simply call our sales department at 1-888-275-8755, or sending an e-mail inquiry.

Is there any minimum order?

NO-MINIMUM Purchase Online. Since, we generally rely on volume orders in order to offer these low prices, orders less than $10 are subject to a $4.00 handling fee.