Welcome to Cablestop.com, the goal of this web site is to provide access to the
widest selection of computer accessories to the largest group of people possible.
To insure a safe, nonoffensive environment for all of our users, we have established
our Terms and Conditions. Please read them carefully. Your placement and submittal
of an order to Cable Stop indicates your acceptance of these terms and conditions.
Cable Stop.com reserves the right to make changes to this site and these terms and
conditions at any time.
Pricing & Specifications
Prices & Specifications are subject to change without notice. Cable Stop reserves
the right to correct any typographical errors.
How To Order
Orders are accepted through our website: www.cablestop.com or via phone at 888-275-8755
( Toll-Free) or 510-324-2299 (Local), or via fax at 510-324-1122.
Order by Purchase Order
We accept purchase orders from schools, government institutions, and companies who
have applied and been accepted for a Corporate Account. We do not accept purchase
orders from companies outside of the United States . The corporate account application
is available on our website under "Setup Corporate Account". This application takes
3-5 days to process, and applicants are notified of their account status when their
application has been processed. (We do ask that customers place their first order
via credit card). Cable Stop, Inc does not grant terms above Net 30. Purchase orders
are accepted via fax at 510-324-1122, or via e-mail to
sales@cablestop.com. We do not accept informal or purely verbal purchase
orders. Purchase orders that are received by 3:30 PM PST can generally be shipped
the same day.
Order Delivery Estimate time
Order In-Stock Items by 3:30PM PST on:
Delivery Method
Receive on:
Monday-Friday
Overnight*
Next Day
Saturday & Sunday
Overnight*
Tuesday
Monday
2nd Day
Wednesday
Tuesday
2nd Day
Thrusday
Wednesday
2nd Day
Friday
Thrusday
2nd Day
Monday
Friday
2nd Day
Tuesday
Friday
Overnight*
Monday
Ground Delivery Service: A reliable door-to-door
option, Ground delivers your packages within seven days depending
on location.
Usually ships in 1 Day
This product is in-stock in our warehouse.
Usually ships in 1-2 Days
This product is in-stock with our vendor.
Usually ships in 5-7 Days
This product is on backorder.
Payment Method
cablestop.com accepts payment by Visa, MasterCard, Discover and American
Express. We do not normally accept COD payment. Cashiers checks and money orders
are also accepted, as is cash for will-call orders. Payment is due in full as stated
on the invoice. For purchase orders, late fees of 2.5% of the unpaid balance will
be charged on delinquent accounts commencing after the first billing cycle from
the date of the invoice if cablestop.com. deems the situation requires such action.
Any costs of collections, including attorney fees, will be added to invoice. For
international orders, we accept payment by credit card or wire transfer. cablestop.com
charges a $25.00 wire transfer fee for each transaction of this sort. cablestop.com
cannot ship international orders without prepayment.
Sale Taxes
Any orders shipped to or picked up in California must have 8.725% sales tax added
or provide an "Exempt Use Certificate" when establishing their reseller account.
Shipping and Handling
If your order is placed in-stock items and orders placed before 3:30pm PST can usually
be shipped the same day. We offer a variety of shipping methods to ensure you the
best shipping rate and the fastest method to get to you. Carriers use: US Post office,
UPS, and Fedex ( upon request). We can ship almost anywhere in the world.
Note: Shipping is non-refundable.
International Shipments
Orders shipping internationally may be subject to customs and/or duty fees beyond
any fees disclosed at the time the order is placed. Cable Stop, Inc. has no control
over, and is not responsible for, any customs and/or duty fees incurred when packages
ship to other countries. Shipments refused at delivery due to unwillingness to pay
customs fees will not be refunded fully.
Return & Refund Policy
If you are not completely satisfied with your purchase, Cable Stop offers a 30 day
right of return on most items subject to the terms and conditions identified below.
To return an item, contact Customer Service at 510-324-2299 or contact by fill
out Return Authorization form to obtain
Return Authorization (RMA) number. RMA numbers are valid for 30 days after the original
invoice date of the order and cannot be extended or re-issued. We are unable to
accept returns without an RMA number.
Refunds will be issued by Cable Stop to the Credit card or Credit memo; cash refunds
n/a. We will refund to you only the merchandise, but not the shipping charge.
Restocking Charge, Cable Stop reserves the right to charge a 20% restocking fee
for any items returned for reasons other than defects in workmanship
Return freight must be shipped prepaid, and we recommend that you insure the package,
as you are responsible for risk of loss on all returned packages. We also recommend
that you make sure you pack the carton properly for return, as Cable Stop will not
issue credit for product damaged en route back to us due to poor shipping practices.
We do not issue call tags for product returns.
Returned product must be clean, undamaged, and complete with all manuals, accessories,
documents and packaging. The items must be in a resalable condition free of any
non-removable labels or writing on the product or product packaging, and the UPC
code must be intact for you to receive credit. The product must also have with it
upon return to us a copy of the original invoice or packing slip, and the appropriate
RMA paperwork must be completed and in our possession (preferably with a copy enclosed
in the box upon return). Products that are received by us that do not meet these
conditions will be subject to additional charges and/or will not be processed as
returns, and we will attempt to contact you to determine the disposition of these
goods prior to their disposal.
If your item is not working properly please contact our Tech Support at 1-888-275-8755
for help in trouble-shooting your application. In rare cases we do find that we
have a defective item, and in that case you can return that item to Cable Stop within
30 days for replacement or repair. If the item is a stock Cable Stop item, we will
repair or replace that item (at our discretion) immediately upon receipt and evaluation
of the original product. We can also cross ship replacements products at a charge,
and credit back the original transaction (upon receipt and evaluation of the original
goods) in cases where the replacement item is needed immediately. If the defective
item is from another manufacturer we will process the return for you in conjunction
with their terms and conditions, providing credit, repair or replacement as their
terms dictate. After 30 days from invoice all defective merchandise returns for
products from other manufacturers must be handled directly with that manufacturer
in accordance with their warranty.
For products sold by Cable Stop for other manufacturers, your return rights for
non-defective items are subject to the rules of that manufacturer. If that manufacturer
does not allow for returns on opened items, there is no provision for return to
Cable Stop (except in cases of manufacturer defects, which may be covered under
a manufacturer's warranty). If that manufacturer allows returns but charges restocking
fees, their fees will be applied in addition to our own in the handling of credit
for your RMA. Most manufacturers only allow returns within 30 days, so you must
process returns of products from other manufacturers back to us within 20 days of
the original invoice date to allow us 10 days to process the return internally,
and failure to do so will negate your right of return to us.
Custom cables and other build-to-order products are non-cancelable and non-returnable.
All custom cables are guaranteed to be free of defect in workmanship or components,
but are not guaranteed for fit of purpose to the application. In cases where the
customer has provided a configuration we do guarantee that the construction of the
cable matches the customer-provided specification. Cables deemed defective will
be replaced or repaired at our sole discretion. Custom cables that were ordered
incorrectly may be returned for rework at a charge, please realize that the turnaround
of these items is subject to our production schedule, and expedite fees may be necessary
to provide immediate repair or replacement.
Customer Privacy
cablestop.com does not rent, sell or otherwise forward your name to other companies.
We collect only the information necessary to keep the customer well-informed of
the status of his or her order. For further information, please see our Privacy
Policy.
In Case of Fraud
In the interest of preventing Internet fraud, cablestop.com reserves the right to
refuse any order whose billing address does not match the address on the credit
card, or is in any other way suspicious. cablestop.com reports all fraudulent orders.
Sample Merchandise
In the event that your company requires a sample, we can process an order for one
or two items, with payment from the customer. When the customer then places their
subsequent order, the amount of the sample can be deducted from the said order.